We created this page to quickly and effectively assist current and potential CaribeSUP customers. To get started, please select an option below to be directed to the correct portion of our Customer Care page.
Our team at CaribeSUP is always here to assist you. Please feel free to open a live chat and speak with a representative now or use the contact form to email us. We will contact you soon as possible!
If you are looking to track your order then please scroll down to the “Track Your Order” section.
The 1 Year Warranty begins effective the day the retail customer purchases the product as identified on transaction receipt and is non-transferable. If within the 1 year period the product becomes defective, you will need to contact us immediately. Caribe SUP will send via email a Product Complaint form. You will be asked for a copy of a sales receipt and photos of the defective nature in question, as well as original packaging material to verify if damage was due to shipping. Caribe SUP will thoroughly review the data on the Product Complaint form to determine if product is defective. If it is deemed a manufacturing or material flaw, we will issue an RMA number. This number along with the damaged product will need to be returned to the return address on the form. Upon physical review, Caribe SUP will make the final determination as to the nature of the damage or flaw and issue a replacement product (model depends on availability), or store credit. does not include products that have incurred damage or breakage from use of product or normal wear and tear.
Warranty will not apply for incorrect setup or if used in commercial, rental or teaching environments.
Cosmetic Flaws that do not affect the functionality or performance of the boards are not applicable and not covered under the policy.
Warranty does not include:
Caribe SUP will provide repair or a replacement for any product deemed to be defective or having defect materials. Once the product has been used we cant accept it back unless the previously mentioned defects are present.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are not eligible for being returned
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance.
Our inflatable paddleboards are manufactured using the best technology and materials available. However; no one is perfect, so for this matter we offer a one (1) year manufacturers warranty that covers any manufacturing defects on materials and workmanship. Cosmetic defects are not included.
The combo comes with your favorite inflatable paddleboard, a three piece adjustable aluminum paddle, a colorful high volume dual action pump, three detachable fins and the repair kit (including the screw and square washer for the main skeg).
We include two (2) matching color Tarpaulin patches, one (1) industrial glue and an one (1) plastic wrench tool (used to remove the valve for maintenance purposes). You will also find one (1) screw and one (1) square washer needed for the center skeg.
If ground option is clicked then yes! We also offer expedited since we believe you want your stuff quick!
Yes we do! Contact us with your full address so we can quote the shipping cost. Make sure you include what product you want us to ship and how fast you want it.
First check out this video or you can just place the square washer in the square opening, flat. Slide it to the front, then place the brass pin of the fin into the same square opening. Slide it all the way to the back. Now push the fin all the way in, slide the square washer back until aligns with the hole, insert the screw and screw it all the way down until tight.
First check out this video or when the board is deflated you can just fold the board bringing both black tips together, set the side fin on top and inside of each opening, then let go of the board. Once the board is inflated the pressure will keep both fins in place. We know, this is not the easiest to do, but after lots on research we found this design to provide the best performance.
First, check out this video (https://vimeo.com/130090569)
All of our boards have passed a 25 PSI test, but you only need to inflate them to 15 PSI. This is crucial if you want to get the best performance out of it.
First check out this video or simply attach the brass clips to the D-Rings on the softpad. The lower clips attach to the back, the ones at the top to the front. Then adjust the straps until you feel comfy.
Check out this video Or you can just leave the valve open, roll it up like a sleeping bag with the deck pad facing up (never down) Once rolled up, close the valve and tie it up with the strap included.
A very VERY long time, months in most cases. There is no need to deflate your board between usage unless you really need to. You could always check the pressure before heading out into nature.
Simple, mild soap and water should do it. Tough stains on PVC can be cleaned with a magic eraser sponge from that bald guy that is super clean….anyway, that should do it. Oh, refrain from using harsh chemicals on the foam pad. Like what? basically anything you would not put on your skin.
Always! Please send us information regarding your company/store, pictures and a cool story using our contact form.
In an effort to reduce paper waste and do our part to go green, CaribeSUP replaced multi-page “User’s Manuals” with “How To” instructional videos. Here you will be able to find all of the instructions on how to assemble and enjoy your inflatable paddle board and all of our other SUP products. Thank you for assisting us in our “go green” initiative!
Start out in calm, flat water and keep in mind you could be falling! Be aware of your surroundings to help prevent injury.
We are working hard with local retail shops to bring our CaribeSUP products to all corners of the globe. Please be patient and continue visiting this page for updates on local dealers. Also, feel free to talk to your local shop about CaribeSUP! We always reward business referrals!